Welcome to Dhakaproduct Support. We are committed to helping our customers with product information, order confirmation, payment related issues, delivery updates, return requests and refund related support. Our goal is to provide a smooth and reliable shopping experience for every customer.

Business Information

Business Name	Dhakaproduct Online Shopping
Website	https://www.dhakaproduct.com/
Business Type	Online Shopping / E-commerce
Office Address	House No. 1, Main Road, Block L, South Banasree, Khilgaon, Dhaka-1219.
Contact Number	+88 01711933850, +88 01933208419
Email Address	dhakaproduct24@gmail.com

What We Support

Our support team assists customers in several important areas related to online shopping and order processing.

• Product information and availability inquiry
• Order confirmation and order status update
• Online payment related support
• Delivery and courier related update
• Return, replacement and refund related support
• General service inquiry and customer assistance

Order Support

If you need help with placing an order, confirming an order, checking item availability or tracking order progress, our support team can help you. Please keep your order reference, mobile number and product details ready when contacting us.

Payment Support

Dhakaproduct uses SSLCommerz payment gateway for secure online payment processing. If you face any issue during online payment, payment confirmation or transaction verification, please contact us with the relevant order details and payment information for support.

Delivery Support

After order confirmation, we usually deliver products within 3 working days. Delivery time may vary depending on product availability, customer location, courier service, holidays or unavoidable circumstances. If you need delivery related information, our support team will help you check the order status.

Return and Refund Support

If a customer receives a wrong, damaged, defective or incomplete product, or if a valid refund issue arises, the customer may contact our support team for return, replacement or refund assistance. Refund completion timeline is normally 7 to 10 working days after successful verification and approval.

Support Availability

Support Phone	+88 01711933850
Alternative Phone	+88 01933208419
Support Email	dhakaproduct24@gmail.com
Support Time	10:00 AM to 5:00 PM

Information Required for Fast Support

To help us solve your issue quickly, please provide the following information when contacting support:

• Customer name
• Mobile number
• Order ID or order reference
• Product name
• Description of the issue
• Photo or proof if the issue is related to damaged, defective or wrong product

Contact Us

Our Commitment

We are committed to providing reliable customer care, clear communication, secure payment support, timely service coordination and a better online shopping experience for our customers.